Our Terms


Austin Street Cottage & Guest Suites Bed and Breakfast Policies

Call Us Today: ​(903) 399-5364

Terms and Conditions


Austin Street Cottage & Guest Suites Bed and Breakfast Policies


Reservation deposit: All reservations made by phone, email, or online are subject to a 50% deposit charged including taxes at time of booking.


Cancellations: If you need to cancel your reservation, we request you do so 14 days prior to your scheduled arrival date or 30 days prior on special event weekends and holidays. Cancellations made with in the cancellation timeframe will not be charged a cancellation fee all others will be charged the full price of the room rate. NOTE: All cancellations must be made through the owner by calling 903-399-5364.


Additional Cleaning:  It is our policy to provide each quest with top quality linens and towels. Please note:  there will be an additional charge should heavy cleaning be required upon check-out. There will be a replacement charge for any missing or damaged linens or towels.  Additional hand towels are provided for cleaning up spills, wine, cleaning bikes, etc. 


Refund of Deposit Policy: Refunds of deposit will be made if cancellation notice is received at least fourteen (14) calendar days prior to arrival date. If less than fourteen days and we are able to re-rent the room, a refund will still be extended ~ All Cancellations must be made by speaking to the innkeeper.


Early Departures: While we sympathize with unforeseen circumstances, once you have checked in, the room is no longer available to rent therefore no refunds will be given.


No-Shows: If you have a confirmed reservation and you do not arrive


Gift Certificates: Gift Certificates towards your reservation still require a deposit on the balance, paid with a valid credit card upon reservation, and are subject to all cancellation policies.


Business Travelers: We offer special midweek rates and policies for our business travelers. Ask the innkeeper. We will be happy to help you have a comfortable stay while completing your business in the area.


Long Term Stays:  We offer special rates for long-term stays and do have a laundry facility on site


Visitor Policy: Austin Street Cottage & Guest Suites is a very private place for rest and relaxation. Use of the room/suite areas is reserved exclusively for our registered guests. Please, no visitors to guest rooms and/or suites.



Austin Street Cottage & Guest Suites Bed and Breakfast House Rules

Austin Street Cottage & Guest Suites is Smoke-Free bed and breakfast. We have designated outside smoking areas for guests. A $200 fee will be charged if you are smoking in any of the cottages, and you will be asked to leave without a refund.


Austin Street Cottage & Guest Suites bed and breakfast is not responsible for theft or damage to personal property.


A two-night minimum stay is required on all major holidays and holiday weekends throughout the year, including special event weekends.


Children over twelve years (or all children that are attended very closely as we are not responsible for accidents of any children or babies at the Bed and Breakfast– we are not a child proof Bed and Breakfast) are welcome at the inn, as long as you are comfortable having them stay. All rooms are rated for 2 people maximum occupancy. No sleeping bags or cots can be brought in to rooms.


Items left behind: Regular items left behind require you to contact us for returns. We’d be happy to put it in the mail back to you for a flat fee of $20.00. (Larger items will incur extra charges)


Payment
We gladly accept Visa, MasterCard, personal check or cash. A credit card is used to hold the room upon booking and unless you notify us, the card you have provided will be charged the day of your arrival. A receipt is provided to you at check-in.

Cancellations
If you need to cancel your reservation, we request you do so 14 days prior to your scheduled arrival date or 30 days prior on special event weekends and holidays. Cancellations made with in the cancellation timeframe will not be charged a cancellation fee, all others will be charged the full price of the room rate. NOTE: All cancellations must be made through the owner by calling 903-399-5364.

Additional Cleaning Fee/Missing or Damaged Linens or Towels
It is our policy to provide each quest with top quality linens and towels.  Please note:  there will be an additional charge should heavy cleaning be required upon check-out.  There will be a replacement charge for any missing or damaged linens or towels.  Additional hand towels are provided for cleaning up spills, wine, cleaning bikes, etc. 

Smoking
Smoking is allowed only in the gardens and on the porches.

Room Rates
Special events and holidays require two-night minimum. All rates are based upon double occupancy. Additional individuals will incur an additional charge of $25 per person. Local and State Hotel Occupancy Taxes are in addition to the posted room rates.

Check In & Check Out
Normal check-in begins at 3 p.m.
Normal Check-Out is between 11 a.m. and Noon.
Special arrangements may be possible for early arrival or late departure.

Children & Pets
We regret that we are currently unable to accommodate children under 7 or pets of any kind.

Holidays and Special Events
There is a two (2) night minimum stay required for holidays and special events.